What we offer

• Product or Application Management

• Release Management

• Quality Management

• Data Management

• Customer Support

Case study

Business Case

A global provider of financial market data was looking for a solution to deal with challenges mentioned below:

• Their legacy analytic product software was supporting a large customer base and required continued support even after the End of Support (EOS), until the migration to the new product could be completed.
• The company needed to focus on the development of their next-generation software while ensuring that support remained available for the legacy customer base. This required critical team members to be moved out of the legacy program to support new initiatives.
• The high maintenance cost of the legacy software needed to be reduced to help the company remain competitive and profitable.

Solution

URSUTECH supported customer by

• Creating knowledge base and updating support documents to provide end-to-end support for the legacy product
• Building product engineering and operation team to ensure round the clock support
• Ensuring that expertise is in place for continued issue fixes and enhancements
• Addressing to customer’s queries and handling their escalations
• work on increasing end-user and increase revenue

Business impact:

• No impact to their planned releases while transitioning from customer to URSUTECH
• Client can now focus on other important work instead of spending time on their legacy product
• Reduction in manual effort through automation